CUSTOMERS

How practices found calm on the phone

Every morning the same story. Lines ringing off the hook, patients on hold, assistants rushing from one call to the next. No break, no overview, no control. Until they changed their approach.

Trusted by GP practices across the Netherlands

“
A sick colleague used to mean an instant crisis. Now we adjust capacity in the system and the work stays manageable.
Christa, Practice Manager at De Residentie

Their stories,

in their words.

The Hague

General Practice De Residentie

BEFORE

Patients all called in the morning. Assistants felt controlled by the phone. No breaks, no overview. And when someone was sick? Instant crisis.

AFTER

Patients now choose their own callback time. The team calls back when it suits them. When someone is absent, the practice adjusts capacity in the system and the day stays manageable.

“A sick colleague used to mean an instant crisis: everyone had to jump in to clear the queue. Now we adjust capacity in the system and the work stays manageable. We just have a normal working day again.”
Christa, Practice Manager

Read the full story

Arnhem

Health Centre Presikhaaf

BEFORE

Over a hundred callers in the morning, a small team, and no control. Lines were overloaded and patients had to wait.

AFTER

The majority of callers now choose the callback option. The morning peak has flattened. The team stays in control and lunch breaks are back on the agenda.

“You notice the difference on the work floor immediately: less chaos in the morning, more calm throughout the day. We can finally give every call the attention it deserves.”
Silvie, Practice Manager

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Vriezenveen

GP Practice CVS de Vries

BEFORE

Patients had to wait on the line. Call traffic was unpredictable and the team was constantly interrupted.

AFTER

Patients now submit callback requests instead of waiting. Call traffic is more predictable and the team has fewer interruptions.

What practices

experience after switching.

>0%

of calls answered automatically at Presikhaaf

Calm mornings

Call peaks are spread throughout the day. No more queues, no more rushing. The team starts the day with a clear overview.

calls per month at De Residentie

Clarity for patients

Patients get a specific callback time. No uncertainty, no endless waiting. They know exactly when they will be called.

2 clicks

to adjust daily capacity

Flexible when short-staffed

When someone is sick or there is peak demand, the practice adjusts availability immediately. New appointments are distributed based on the updated capacity.