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Plainwise is one platform for the phone of a healthcare practice. It answers calls, schedules callbacks, turns voicemails into text, writes up calls and consultations into reports and shows how reachable you are. Your team works from one overview instead of separate tools.

For primary care practices: GPs, pharmacies, dentists and physiotherapists, and just as much for health centres, clinics and outpatient departments. Size doesn't matter. A solo practice and a multi-location organisation work with the same platform.

Some of them, but not your phone system. Plainwise works with your existing telephony: you keep your own number, lines and provider, and nothing needs to be replaced or migrated. What Plainwise does bring together is the patchwork of separate tools: callbacks, voicemail as text, call reports, reporting and the AI assistant live in one platform instead of five. Systems we don't touch, such as your patient record system, simply keep working alongside Plainwise.

No. Plainwise structures the work (calls, intakes, callbacks, scheduling) and delivers clear summaries. Your team stays in control of every clinical and operational decision.

Plainwise works with your existing phone system: you keep your own numbers, lines and provider, and no new hardware is needed. For features such as one-click callbacks we integrate directly with platforms like Xelion, Elevate, Axeos, Voys and Voys Ascend, and for automatic call transcription we work with Juvoly. Is your phone system not on the list? Then we'll connect it. The full list is on the integrations page.

Not yet directly, and we're open about that. Full integration with the patient record system (the HIS, in the Netherlands) is one of our highest priorities and actively in development. Today Plainwise delivers structured summaries that your assistants review and place in the record. Through our partner Red Cactus we automate steps such as opening the right patient card, so there is less manual switching in the meantime.

Most practices are live within days. We configure the practice settings, connect to your phone system and make sure your team can work with it right away. No IT project needed.

All data is processed and stored within the European Union, on infrastructure that meets NEN 7510 (the Dutch standard for information security in healthcare) and ISO 27001. Nothing leaves the EU.

How and when callers are told they're speaking with an AI assistant is something you set up together with us, in line with your way of working and the applicable rules. Nothing is recorded or processed without consent.

All data is encrypted, in transit and at rest. Access is role-based and logged, and we process no more data than needed, as the GDPR requires.

Yes. You keep full control over your data. Deletion requests are handled in line with the GDPR and our data processing agreement. Retention periods currently follow the GDPR; configurable retention per practice is in development.

Yes. Plainwise is live and used by healthcare practices across the Netherlands today. Get in touch and we'll walk through how it fits your practice. Most teams are live within days.

That depends on your practice type and the products you use. GP practices pay per registered patient, other practices per call minute. On average Plainwise works out 30 to 70% cheaper than the usual callback solutions. Get in touch and we'll work out the price for your practice.

Get in touch and we'll look at your setup together, configure your practice and connect your phone system. Most practices are live within days.