Your practice, reachable around the clock
Every morning, the same story: the phone explodes at 8:00, assistants juggle dozens of calls, and patients wait in line for things that could have been handled hours ago. AgentWise changes that. An AI voice agent that speaks with patients, triages before your team even starts, and helps surface urgent cases so they don't get buried in the queue.
The morning rush is costing you more than you think
Most GP practices handle between 150 and 300 calls before lunch. Assistants spend their mornings on the phone instead of helping patients in the waiting room. A repeat prescription gets the same priority as chest pain. And patients who can't get through? They call back, try again, or show up unannounced. It doesn't have to be this way.
calls per morning at an average GP practice, most of them concentrated in the first hour
of assistants report high work pressure due to phone traffic, leading to mistakes and burnout
patients unable to reach their GP by phone on the first attempt, according to the Dutch Healthcare Authority
What AgentWise brings to your practice
AI voice triage
AgentWise conducts a structured intake conversation with patients by phone. It asks the right follow-up questions, assesses urgency based on clinical protocols, and determines the best next step. Your assistants receive a clear summary, not a raw voicemail.
Seamless Timewise integration
Triage results flow directly into Timewise. Callbacks are scheduled automatically, queues are prioritised by urgency, and your assistants start the day with a structured overview instead of a wall of missed calls.
24/7 availability
Patients can call outside office hours and still get a proper intake. Whether it's Sunday evening or 6 AM on a Monday, AgentWise captures the reason for calling and hands everything over to your team before the day begins.
What changes for your practice.
Calmer
mornings
The 8 AM rush becomes manageable. AgentWise handles the initial triage, so your assistants start with a prioritised list instead of a ringing phone. Less chaos, fewer interruptions, more focus on the patients in front of them.
Smarter
triage
Every call gets a proper assessment, not just the ones your team has time for. AgentWise asks the right questions consistently, so urgent cases surface immediately and routine requests are handled efficiently.
Happier
patients
No more endless redialling or waiting on hold. Patients get a response the moment they call, even outside office hours. They know their request has been received and when to expect a follow-up.
How it works. Three simple steps.
Patient calls
A patient calls your practice. AgentWise picks up and starts a natural conversation to understand the reason for calling. It feels like speaking to a real person, not navigating a phone menu.
AI triages
Based on the conversation, AgentWise assesses urgency and categorises the request. A sore throat gets a different priority than chest pain. No hold music, no waiting in line, no guessing.
Smart handoff
The result flows into your workflow: a callback is scheduled in Timewise, a message is routed to the right person, or the call is transferred directly. Your team picks up where the AI left off, fully informed.
Want to see AgentWise in action?
AgentWise is in active development. Book a conversation with our team to see how AI voice triage fits into your practice and be the first to know when it launches.
Book a conversation