Case Studies
Case Study: General Practice De Residentie
24/10/2025
COMING SOON
Your practice, reachable around the clock
Every morning, the same story: the phone explodes at 8:00, assistants juggle dozens of calls, and patients wait in line for things that could have been handled hours ago. AgentWise changes that. An AI voice agent that speaks with patients, captures a structured intake before your team even starts, and surfaces the reason for calling so urgent cases don't get buried in voicemail for your team to find later.
The morning rush is costing you more than you think
Most GP practices handle between 150 and 300 calls before lunch. Assistants spend their mornings on the phone instead of helping patients in the waiting room. A repeat prescription gets the same priority as chest pain. And patients who can't get through? They call back, try again, or show up unannounced. It doesn't have to be this way.
150-300
calls per morning at an average GP practice, most of them concentrated in the first hour
70%
of assistants report high work pressure due to phone traffic, leading to mistakes and burnout
1 in 4
patients unable to reach their GP by phone on the first attempt, according to the Dutch Healthcare Authority
What AgentWise brings to your practice
AI voice intake
AgentWise conducts a structured intake conversation with patients by phone. It asks the right follow-up questions and captures the reason for calling. Your assistants receive a clear, structured summary (not a raw voicemail) so they can triage and decide next steps quickly.
Seamless Timewise integration
Intake summaries flow directly into Timewise. Callbacks are scheduled automatically and your assistants start the day with a structured overview of what every caller needs, so they can triage and plan instead of starting from a wall of missed calls.
24/7 availability
Patients can call outside office hours and still get a proper intake. Whether it's Sunday evening or 6 AM on a Monday, AgentWise captures the reason for calling and hands everything over to your team before the day begins.
What changes for your practice.
Calmer
mornings
The 8 AM rush becomes manageable. AgentWise handles the initial intake, so your assistants start the day with structured summaries they can triage instead of a ringing phone. Less chaos, fewer interruptions, more focus on the patients in front of them.
Smarter
intake
Every call gets a structured intake, not just the ones your team has time for. AgentWise asks the right questions consistently, so the reason for each call is captured clearly for your team to triage and act on.
Happier
patients
No more endless redialling or waiting on hold. Patients get a response the moment they call, even outside office hours. They know their request has been received and when to expect a follow-up.
How it works. Three simple steps.
01
Patient calls
A patient calls your practice. AgentWise picks up and starts a natural conversation to understand the reason for calling. It feels like speaking to a real person, not navigating a phone menu.
02
AI captures the intake
Based on the conversation, AgentWise structures the request and writes a clear summary of what the patient needs. No hold music, no waiting in line, no replaying a voicemail. The decision on priority stays with your team.
03
Smart handoff
The result flows into your workflow: a callback is scheduled in Timewise, a message is routed to the right person, or the call is transferred directly. Your team picks up where the AI left off, fully informed.
Frequently asked questions
Want to see AgentWise in action?
AgentWise is in active development. Book a conversation with our team to see how AI voice triage fits into your practice and be the first to know when it launches.
Book a conversation