Read all about it in our product update

New

• Morning briefing on the home page with a daily overview
• Team statistics and leaderboard
• Daily health tip and fun facts on the home page
• Caller history panel on tasks, visible alongside the conversation
• Written contact form as an alternative to phone contact
• Average handling time visible in the dashboard
• Open multiple tenants simultaneously in different browser tabs

Improvements

• TalkWise results displayed in tabs (transcription, SOAP summary)
• Transcriptions can be viewed and copied directly
• Automatic task processing configurable per user
• Filter callbacks by call flow
• Calendar settings expanded with row height option
• Recording cards have a new, cleaner design
• Alerts at the top of pages are collapsible
• Statistics now show "completed this month" instead of "completed today"
• Page titles and layout are more consistent

Fixes

• Session expiration is now clearly communicated with a dedicated page
• Callbacks were linked to the wrong tenant in some cases
• Password validation on account creation has been tightened

New

• Compact layout option alongside legacy layout
• Collapsible side navigation with hover tooltips
• Bulk edit speech speed for recordings
• Flow-specific settings per phone number flow
• Ask-for-note setting after callbacks
• Credential-based Xelion authentication
• Update following events in recurring series

Improvements

• Redesigned profile page with new sections
• Better notification styling and layout
• Improved profile menu with tenant selector

New

• Translate transcripts and summaries per section
• Translation preview with formatted content
• Circular progress bar during TalkWise processing
• Real-time backend status polling during analysis
• Report model filtering based on tenant settings

Improvements

• Step-based progress indicators during processing
• Auto-resizing text areas in summary cards
• SOAP problem filtering based on configuration

Fixes

• Summary card sizing to show all text content
• Progress bar maintains 100% on completion

New

• Telephony statistics view with analytics
• Transcript editing with message bubbles
• Recording fetching from Xelion and UnivergeBlue
• Call duration limit with user notifications
• Xelion sign-in prompt on missing credentials
• Consult settings for language and speaker count

Improvements

• Improved speaker tag handling in transcriptions
• Better error handling for Xelion integration
• Enhanced consult page layout and controls

Fixes

• Appointment availability calculation corrected
• Callback handling improvements in task management

New

• TalkWise consult page for recording and processing conversations
• Automatic SOAP summary generation after recording
• Transcription view with speaker recognition
• Microphone test before recording
• Audio visualization during recording
• Report model settings per practice
• Recording preview player with custom controls
• Device audio capture for system sound recording
• Recording backup via IndexedDB

Improvements

• TalkWise demo page with feature highlights
• Enhanced side navigation styling
• Prettier code formatting integration

New

• Call queue modal with live queue monitoring
• Xelion wallboard WebSocket integration
• Dynamic queue management (create, update, delete)
• Xelion user credential sign-in from the portal
• Admin role promotion and demotion
• Phoneline management within the call queue
• Infinite scrolling on the tasks page

Improvements

• Improved call status badges with localization
• Enhanced Xelion integration settings
• Better error handling for telephony connections

New

• Conversations page with call history and analysis
• SOAP summary generation from call recordings
• Transcription viewer with speaker identification
• Audio playback with custom player controls
• Analysis history tracking per conversation
• UnivergeBlue and Xelion call data integration
• Conversations history page with KPI metrics

Improvements

• Improved Xelion credential management
• Enhanced integration cards with status badges
• Footer with branding in admin layout

New

• Feedback button in the portal with satisfaction rating
• Notification center with bell icon and unread counter
• Create and send notifications (admins)
• Assign permissions per user
• Beta feature indicators for new functionality
• Flow filter saved per session

Improvements

• Improved timezone handling across the portal
• Streamlined callback status updates
• User table with roles and last activity

Fixes

• Prevent duplicate callback logging
• Correct session expiration handling

New

• Auto-logout after inactivity with configurable duration
• Session expired page with clear messaging
• Callbacks heatmap by day and hour
• Average call duration chart per user
• Total resolved callbacks chart
• Slot utilization donut chart
• PDF download of dashboard overviews
• Search functionality on the tasks page
• Search in call history with date range filter

Improvements

• Enhanced date range picker with new presets
• Real-time occupation checks when selecting tasks
• Better handling of simultaneous task selection

New

• Create and reschedule callbacks
• Generate and manage backup tokens
• Color-coded dot indicators on callback status
• Phone number field on the service page
• Action logging on callbacks

Improvements

• Improved timezone handling throughout the portal
• Clearer error messages on session expiration
• Better callback status display with animations

Fixes

• Timezone correction in date display
• Improved password validation on user creation

New

• Interactive dashboard with callback charts and sparklines
• Date range picker with presets (this week, last month, etc.)
• Percentage comparison with previous period
• Calling from the portal (Xelion and UnivergeBlue)
• Voicemail overview
• Caller notes on callbacks

Improvements

• Translated calendar and date picker
• Improved loading skeletons
• Simplified calendar view

New

• Xelion telephony integration with test call functionality
• Red Cactus connection with webhook support
• Make calls directly from the portal
• Recording management with audio player
• Speech speed slider for recordings
• Test line modal for testing phone lines
• Pagination in call history

Improvements

• Callback logging with user details
• Improved active user status display
• Manager role added to the role system

New

• Switch between tenants (practices) within the portal
• Sequence editor for managing call flows
• Link and unlink sequences
• Dashboard with initial charts (ApexCharts)
• Usage progress bar for managers
• Cron job for automatically setting inactive users offline

Improvements

• Heartbeat functionality for online status tracking
• Reports page with encrypted date display

New

• Weekly calendar with day and week view
• Create, edit and delete appointments
• Set up recurring appointments
• Task page with status tabs
• Filter tasks by call flow and reservation status
• Task table with pagination
• Call flow colors in the calendar
• Occupancy indicator on tasks

Improvements

• Real-time updates via Pusher on status changes
• Tooltips on action buttons for better context

New

• User management page for administrators
• Support for Dutch, English and German
• Role-based navigation in the sidebar
• Lock button for the sidebar

Improvements

• Improved overlay animations
• More consistent font sizes across the interface

New

• Integrated email inbox with thread view
• Compose and send drafts from within the portal
• Automatic translation of email messages
• Mailbox selector for multiple mailboxes
• Nylas integration for email synchronization

New

• Callbacks overview with sorting and admin notes
• Knowledge bank with articles and categories
• Contact form for service requests
• Side navigation with page overview
• Search functionality in callbacks and knowledge bank