TalkWise Telephony
Your assistants handle 40 calls a day. Now every one is documented.
By the third call of the morning, the details from the first one are already fading. What did Mrs. de Vries need exactly? Did we promise to call the pharmacy? Your team does their best, but manually noting every call is impossible at that pace. TalkWise Telephony captures every phone conversation automatically, transcribes it, and creates a clear summary. Without anyone typing a word.
"On busy mornings you always missed something. Now every call is documented, even after 30 in a row."
Doctor's Assistant
Everything stays. Nothing gets lost.
What changes at your front desk
Your team makes calls as usual. TalkWise picks up every conversation via your telephony platform and turns it into a clear summary with contact reason, agreements, and follow-up actions. Ready before the next call comes in.
TalkWise connects to Xelion or your current VoIP platform and retrieves recordings after every call. No buttons to press, no files to upload. It just works.
Speaker recognition separates your assistant's voice from the caller's. The transcript reads like a conversation, not a wall of text. Easy to scan, easy to follow up on.
The moment a call ends, TalkWise generates a structured summary. Contact reason, what was discussed, what was agreed. Your team sees the key info at a glance, without listening back.
Summaries appear in TalkWise and link automatically to Timewise tasks. When a colleague picks up a callback, they see exactly what was discussed before. No more 'can you repeat what you told my colleague?'
Why this matters for your practice
Context changes everything
Patients stop
repeating themselves
When a patient calls back, the previous conversation is right there. Your team knows the history, the agreements, and the next steps. Patients feel heard instead of starting from scratch.
Your team stays
on the same page
Shift change? Colleague takes over? The full conversation history is documented. No more hallway catch-ups or sticky notes. Everyone has the same information.
Nothing falls
through the cracks
Promised to call the pharmacy? Agreed to schedule a follow-up? It's all in the summary. No more relying on memory when it matters most.
How TalkWise Telephony works in practice
From phone call to documented summary. Without lifting a finger.
1
Your team makes and receives calls as usual
TalkWise connects to your telephony platform (like Xelion) and picks up recordings automatically. Your team doesn't need to do anything differently.
2
Every word is captured
- Audio is transcribed within minutes of hanging up
- Speaker recognition separates assistant from caller
- The transcript reads like a natural conversation
3
A clear summary appears automatically
Contact reason, what was discussed, what was agreed, and what follow-up is needed. All structured and ready to act on. No typing, no memory required.
4
Context flows through your entire workflow
- Summaries appear directly in TalkWise
- Linked automatically to Timewise callback tasks
- Any colleague can pick up where the last one left off
5
Your front desk works faster and smarter
No more replaying recordings, scribbling notes, or asking patients to repeat themselves. Your team moves through the day with full context on every conversation.
See what this looks like for your practice?
Plan a short demo and we'll show you how TalkWise Telephony connects to your phone system and fits your team's workflow.
40 calls a day. Zero details lost.
TalkWise Telephony captures every phone conversation through your existing platform. Your team works faster, patients stop repeating themselves, and nothing gets forgotten.
