Plainwise

Talkwise Telephony

Your assistants handle 40 calls a day. Now every one is documented.

By the third call of the morning, the details from the first one are already fading. What did Mrs. de Vries need exactly? Did we promise to call the pharmacy? Your team does their best, but manually noting every call is impossible at that pace. Talkwise Telephony captures every phone conversation automatically, transcribes it, and creates a clear summary. Without anyone typing a word.

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“On busy mornings you always missed something. Now every call is documented, even after 30 in a row.”

Doctor's Assistant

Why this matters for your practice

Context changes everything

Patients stop

repeating themselves

When a patient calls back, the previous conversation is right there. Your team knows the history, the agreements, and the next steps. Patients feel heard instead of starting from scratch.

Your team stays

on the same page

Shift change? Colleague takes over? The full conversation history is documented. No more hallway catch-ups or sticky notes. Everyone has the same information.

Nothing falls

through the cracks

Promised to call the pharmacy? Agreed to schedule a follow-up? It's all in the summary. No more relying on memory when it matters most.

How Talkwise Telephony works in practice

From phone call to documented summary. Without lifting a finger.

1

Your team makes and receives calls as usual

Talkwise connects to your telephony platform (like Xelion) and picks up recordings automatically. Your team doesn't need to do anything differently.

2

Every word is captured

  • Audio is transcribed within minutes of hanging up
  • Speaker recognition separates assistant from caller
  • The transcript reads like a natural conversation

3

A clear summary appears automatically

Contact reason, what was discussed, what was agreed, and what follow-up is needed. All structured and ready to act on. No typing, no memory required.

4

Context flows through your entire workflow

  • Summaries appear directly in Talkwise
  • Linked automatically to Timewise callback tasks
  • Any colleague can pick up where the last one left off

5

Your front desk works faster and smarter

No more replaying recordings, scribbling notes, or asking patients to repeat themselves. Your team moves through the day with full context on every conversation.

See what this looks like for your practice?

Plan a short demo and we'll show you how Talkwise Telephony connects to your phone system and fits your team's workflow.

What changes at your front desk

Everything stays. Nothing gets lost.

Every call, fully documented. Automatically.

Talkwise connects to Xelion or your current VoIP platform and retrieves recordings after every call. No buttons to press, no files to upload. It just works.

Who said what. Crystal clear.

Speaker recognition separates your assistant's voice from the caller's. The transcript reads like a conversation, not a wall of text. Easy to scan, easy to follow up on.

Summaries ready before the next call

The moment a call ends, Talkwise generates a structured summary. Contact reason, what was discussed, what was agreed. Your team sees the key info at a glance, without listening back.

Connected to your full workflow

Summaries appear in Talkwise and link automatically to Timewise tasks. When a colleague picks up a callback, they see exactly what was discussed before. No more 'can you repeat what you told my colleague?'

FAQ

Frequently asked questions

Talkwise Telephony automatically picks up the recordings from your existing telephony platform. We connect directly with platforms including Xelion, Elevate, Axeos, Voys and Voys Ascend. You'll find the full list on our integrations page, and if you use something else, we'll check compatibility during the demo.

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40 calls a day. Zero details lost.

Talkwise Telephony captures every phone conversation through your existing platform. Your team works faster, patients stop repeating themselves, and nothing gets forgotten.

Try it live