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Timewise SMS
Callers ready and waiting. Start calls instantly.
With Timewise you can send SMS confirmations and reminders for callback appointments. Callers are sitting ready when you call, so every conversation starts straight away.
“Callers pick up straight away now and know what the call is about. That saves a lot of time on redialling and repeating.”
What you get
Automation that keeps patients informed
Callers ready and prepared
instant call starts
SMS confirmations and reminders ensure callers are sitting ready when you call. No more dialling and waiting for someone to pick up. Every conversation starts right away.
Almost no no-shows
callers are waiting
SMS reminders significantly reduce missed callbacks. Callers know exactly when to expect the call and pick up straight away.
Better call efficiency
no forgotten context
The SMS reminder refreshes the caller's memory. They know why they called and what they need, so conversations are focused and efficient from the first second.
How it works
From setup to automatic updates in minutes
1
Enable SMS for callbacks
Timewise automatically sends SMS when callback appointments are made and identifies when reminders should be sent.
2
Set up automation rules
Define when SMS messages are sent: a confirmation when the appointment is made and a reminder before the scheduled callback.
3
Messages are sent automatically
Once configured, SMS confirmations and reminders are sent automatically when appointments are created. No manual work required.
4
Patients receive instant updates
Patients get SMS notifications immediately when callback appointments are made and receive timely reminders before their scheduled callback time.
5
Track delivery and responses
See which messages were delivered and responded to. Know exactly who received confirmations and reminders.
6
Callers pick up immediately
Because callers know when to expect your call, they pick up on the first ring. No more redialling or leaving voicemails.
7
Focused conversations
The reminder refreshes what the call is about. No time lost on context or re-explaining. Every conversation is productive from the start.
See SMS automation in action
See how Timewise sends automatic SMS confirmations and reminders, reducing no-shows and making every callback more efficient.
What it delivers
Fewer no-shows, faster conversations
Callers who receive a confirmation and reminder are ready when you call. Your team can start every conversation without delay.
Callers know exactly when to expect the call and pick up straight away. Fewer redials, less wasted time.
The reminder refreshes context. Callers know why they called, so the conversation is focused from the start.
Your team spends less time dialling, waiting, and repeating. More calls in less time.
- Caller is prepared
- Yes
- Repeat calls
- Greatly reduced
- Context with call
- Automatic
- Extra work for team
- Zero
FAQ
Frequently asked questions
SMS is an optional add-on, not a standard feature. If you enable it, you can use it for things like callback confirmations so patients know when you'll call back. During the demo we'll discuss whether and which SMS moments fit your practice.
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Fewer no-shows, faster calls
See how Timewise SMS reduces missed callbacks, shortens call times, and helps your team work through the day more efficiently.