Plainwise

Timewise Callback

Reduce phone pressure. Create calm mornings.

Patients choose a callback time instead of waiting on hold. Timewise spreads requests automatically throughout the day based on your real capacity so the morning rush stays under control and staff can work in a calm and focused way.

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“At 8 AM the queue used to overflow. Now callbacks are spread across the day based on who's available, and the morning stays manageable.”

Practice Manager

What scheduled callbacks deliver

Immediate calm and predictability for your healthcare organisation

From chaos

to manageable structure

You open your task board in the morning and see exactly which callbacks are lined up. No surprises, no pile of sticky notes. Just a clear list with timeslots, categories, and priorities.

Assistants gain

space and focus

You call patients back at the scheduled time, with all context right there. No searching, no duplicate calls. Pick up a task, make the call, wrap up. On to the next one.

Patients experience

reliable access

Patients get a confirmation with their callback time and pick up straight away when you ring. No repeat calls, no 'what was it about again'. The conversation starts focused from the first second.

How callbacks work in day-to-day practice

From call to completed task. A full day in flow

1

Patients choose a calm moment

Instead of waiting on hold, patients select a timeslot. The reason for contact is captured and Timewise schedules the first suitable moment automatically.

2

Start of the day. One clear task board

  • All callback appointments for today in one overview
  • Status, category and priority visible in one list
  • A shared overview for assistants and back office

3

Work by priority

Filter by attention level or category so assistants can handle the most important requests first without duplicate work or missed calls.

4

Call directly from the task

  • Take over a task with one click
  • Start VoIP calls directly from the task
  • See patient information and notes during the call

5

Complete tasks in seconds

Mark tasks as completed, not answered or cancelled. Add notes and follow up actions. Everything is shared with the team automatically.

6

New calls are distributed instantly

Incoming tasks automatically fill open timeslots so the day stays balanced and continues to flow.

7

End of the day. Full insight

View statistics, follow up no shows easily and get a complete overview of the day within minutes.

Curious what this could mean for your practice?

Plan a short call to explore how Timewise fits your phone setup, schedules and daily workflow.

Reception, scheduling and follow up all handled automatically

Scheduled callbacks that truly work

Automatic scheduling based on real capacity

Patients choose a timeslot that fits your staffing. Timewise takes rosters, breaks and absence into account and prevents new peaks in workload.

Clear oversight for the entire team

All callback appointments in a single shared list, including category, attention level and status. This prevents duplicate work and ensures nothing is missed.

Efficient task handling with context

Start calls instantly, see patient information next to the conversation and update notes and statuses within seconds without switching tools.

Insight into volume and bottlenecks

View peak moments, response times and outcomes. Use these insights to manage staffing and processes with confidence.

FAQ

Frequently asked questions

Patients call your regular practice number, hear a short greeting, pick a timeslot that suits them, and hang up. No waiting on hold. At the scheduled time your team calls them back with full context on the request.

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Telephony should never be a concern.

Timewise Callback connects to your existing phone system and automates callback requests. No extra complexity.

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