Reachable during every consultation
Plainwise answers while you care for an animal. Pet owners are helped straight away or choose a callback time, and voicemails arrive typed out. Your team calls back once it is quiet, with the question already on screen.
- GDPR compliant, all data stays in the EU
- Works with your existing phone system
- Built together with healthcare practices
The phone rings in the middle of a consultation.
And the animal in front of you comes first. Plainwise answers, helps the caller right away or schedules a callback, so whoever calls back already knows what the pet owner needs.
The queue wins.
Your team wins.
What changes for your team
In every practice the phone rings while someone is already being helped. Plainwise answers it.
A list that waits until you have time
Pet owners choose a time and arrive on your list with their question attached: an appointment, a repeat request or a practical question. You call back when it is quiet, and the person at the desk gets your attention.
Consultation time stays consultation time
Nobody needs to step away from an animal to answer the phone. Calls that came in during a consultation are answered and ready as a task with the question attached, so you call back between appointments instead of chasing missed calls.
Reachable without adding another pair of hands
Every call is answered, even when reception is busy or the whole team is in consultations. Requests arrive as tasks instead of missed calls, and reporting shows what came in and how your team handled it.
What Plainwise takes off your hands
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
Practices like yours already run on Plainwise.
These are the numbers they see, with their story one click away.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
150,000+
calls handled this year across the practices running on Plainwise.
>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Questions we often hear
The questions practices ask us most, answered plainly before you decide.
Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.
Most practices are live within days. Plainwise works alongside your existing phone system, so nothing needs to be replaced. We handle the setup and make sure your team can work with it right away.
Yes. Plainwise works alongside any phone system, and you keep your own number and provider. For extras like one-click callback there are direct integrations with Xelion and Elevate, among other telephony platforms. We don't integrate with practice management software directly yet; that's a top priority we're building. During the demo we'll look at your setup.
It never judges how urgent something is. It answers, asks what is going on and records it with the attention points you set up, so your team sees straight away what is happening. What it says in an urgent case is yours to configure: point to the vet on duty, to the emergency clinic, or ask the caller to come in. Your team decides.
They call the familiar practice number, just as always. Instead of a queue and hold music they hear a short, friendly greeting and pick a callback time that genuinely suits them. Then they hang up. At the chosen moment a real person calls back who already knows what they're calling about. No waiting on the line, no repeating the story, no redialling an engaged line. For many callers it simply feels calmer and more personal.
They always can. The menu is short and in plain language, and every caller still gets a real person on the line at the chosen moment. Nobody is pushed onto a robot. And those twenty minutes on hold are over: our own conversations with practices showed long queues were by far the biggest frustration, leaving callers irritated and the team apologising before a conversation had even started. Callers now pick a callback time instead of hanging on in the queue.
Nothing is lost, day or night. Callers can leave a message that sits typed out the next morning, and the AI assistant can answer in the evening and at the weekend, ask the right questions and leave a complete request ready. When it can't wait, it points to the arrangement you set up, the vet on duty or the emergency clinic. Your team starts the day with an overview instead of a voicemail box full of half messages.
No. The AI assistant answers the call, asks what it is about, and writes it down. Everything lands with your team as a request to pick up: it never diagnoses, never gives treatment advice, and never decides what happens next. Your team stays in control of every appointment and every patient.
Typical callback solutions stop at the callback itself. Plainwise covers the whole phone day: callbacks, call spreading, typed-out voicemails, SMS, reports, and an AI assistant that answers the overflow and the hours you're closed. And on average we come out 30 to 70% cheaper.
Plainwise is already used by GP practices and health centres across the Netherlands. On our customers page you can read, in their own words, how practices like De Residentie in The Hague brought calm back to their phones. During an intro call we're happy to tell you more about practices similar to yours.
Yes. Plainwise scales from a single practice to health centres and organisations with several locations. Calls, callbacks, and reports can be managed per location or centrally, whichever fits the way you work.
All data is processed and stored within the EU, in line with GDPR and the Dutch standard for information security in healthcare (NEN 7510). Nothing is recorded or processed without consent. Configurable retention periods are in development.
You reach us by chat, phone, and email, and a real person always replies, usually within one working day. After a short onboarding we stay available for questions. The current status of the service is always on our status page, so during an incident you can see exactly what's going on. And because Plainwise runs alongside your own phone system, your practice stays reachable on the lines everyone already knows.
Minimal. The portal is simple and clear, and most teams work with it smoothly within a day. We provide a short onboarding and stay available via chat or phone.
Don't take our word for it. Try it yourself.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.