No second queue on the phone
An AI assistant takes repeat prescriptions and answers what comes back every day, even when the pharmacy is closed. Whoever needs something else picks a callback time. Voicemails arrive typed out. Your assistants stay at the counter and call back with the question already on screen.
- GDPR compliant, all data stays in the EU
- Works with your existing phone system
- Built together with healthcare practices
There's a queue at the counter.
And the phone keeps ringing with the same questions as yesterday. Plainwise absorbs what comes back every day, from repeat prescriptions to delivery questions, so the phone never becomes a second queue and your assistants stay with the people at the counter.
The queue wins.
Your team wins.
What changes for your team
In every practice the phone rings while someone is already being helped. Plainwise answers it.
One queue instead of two
Repeat prescriptions and the questions that come back every day are absorbed by the AI assistant; they no longer land on you. What does need you sits as a task on your list with the question attached. You call back once the queue is gone, not between two people at the counter.
A peak the team can handle
Calls are spread across the moments the team actually has, and repeat prescriptions and routine questions bypass the counter. Someone off sick? Adjust the capacity in two clicks and the callback slots follow. Reports show what came in, what the AI assistant handled and where the pressure sits.
Reachable through the peak without extra headcount
The phone no longer decides how the day goes. What comes back every day no longer reaches the counter, and what needs attention sits ready as a task with the question attached. The pharmacy is reachable through the peak and after hours without hiring anyone, and the reports show it.
What Plainwise takes off your hands
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
Practices like yours already run on Plainwise.
These are the numbers they see, with their story one click away.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
150,000+
calls handled this year across the practices running on Plainwise.
>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Questions we often hear
The questions practices ask us most, answered plainly before you decide.
Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.
Most practices are live within days. Plainwise works alongside your existing phone system, so nothing needs to be replaced. We handle the setup and make sure your team can work with it right away.
Yes. Plainwise works alongside any phone system, and you keep your own number and provider. For extras like one-click callback there are direct integrations with Xelion and Elevate, among other telephony platforms. We don't integrate with practice management software directly yet; that's a top priority we're building. During the demo we'll look at your setup.
Yes. The caller says which medicine they want repeated, the AI assistant records it as a request with the details you need, and your team processes it in your own pharmacy system. Plainwise never looks into that system itself; nothing is prepared without an assistant checking it.
No. The AI assistant answers, asks what the call is about and writes it down. Practical questions such as opening hours it answers itself; anything about medication, about use, dosage or combinations, reaches your team as a request. It never advises and never decides what happens next.
Patients call your normal practice number, just like always. Instead of a queue and hold music, they hear a short, friendly greeting and pick a callback time that actually suits them, then hang up. At that chosen time a real person rings back who already knows why they're calling. No waiting on the line, no repeating their story, no redialling a busy number. For many patients, and especially older ones, it simply feels calmer and more personal.
Always. The menu is short and spoken in plain language, and every patient still gets a real person on the line at the time they chose. Nobody is forced through a robot. And the twenty-minute wait in a queue is gone: in our own conversations with practices, long hold times were by far the biggest frustration, leaving patients irritated and the team apologising before a call even started. Now people pick a callback slot instead of waiting in line. Older patients are often the most enthusiastic of all: no more redialling a busy line, no more hold music, just a call back at a moment that suits them.
Nothing is lost. Callers can leave a message that sits typed out the next morning, and the AI assistant can answer in the evening and at the weekend: it takes a repeat prescription, answers routine questions such as opening hours and points to the duty pharmacy when it can't wait. Your team starts the day with an overview instead of a full voicemail box.
Typical callback solutions stop at the callback itself. Plainwise covers the whole phone day: callbacks, call spreading, typed-out voicemails, SMS, reports, and an AI assistant that answers the overflow and the hours you're closed. And on average we come out 30 to 70% cheaper.
Plainwise is used by GP practices, health centres and pharmacies across the Netherlands. On our customers page you read in their own words how practices got their telephony calm again. During an introduction we're happy to tell you more about pharmacies like yours.
Yes. Plainwise scales from a single practice to health centres and organisations with several locations. Calls, callbacks, and reports can be managed per location or centrally, whichever fits the way you work.
All data is processed and stored within the EU, in line with GDPR and the Dutch standard for information security in healthcare (NEN 7510). Nothing is recorded or processed without consent. Configurable retention periods are in development.
You reach us by chat, phone, and email, and a real person always replies, usually within one working day. After a short onboarding we stay available for questions. The current status of the service is always on our status page, so during an incident you can see exactly what's going on. And because Plainwise runs alongside your own phone system, your practice stays reachable on the lines everyone already knows.
Minimal. The portal is simple and clear, and most teams work with it smoothly within a day. We provide a short onboarding and stay available via chat or phone.
Don't take our word for it. Try it yourself.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.