A desk that stays with the patient
Callers pick a callback time instead of waiting on hold. Voicemails arrive typed out. An AI assistant catches the overflow, over lunch and after hours too. Your desk calls back once it's quiet, with the reason already on screen.
- GDPR compliant, all data stays in the EU
- Works with your existing phone system
- Built together with healthcare practices
A patient is being helped at the desk.
And the phone rings at the same time. Plainwise answers, so the desk stays with the patient. Whatever the caller needs, from rescheduling to a first appointment, arrives as a task, ready to finish once it's quiet.
The queue wins.
Your team wins.
What changes for your team
In every practice the phone rings while someone is already being helped. Plainwise answers it.
One list instead of two things at once
Callers pick their own time and land on your list with the reason attached. You call back between patients instead of chasing a ringing phone, and whoever is standing in front of you gets your full attention.
A schedule that stops leaking
Cancellations and requests to reschedule arrive as tasks the moment they happen, so a freed slot can go back out the same day instead of becoming an empty chair. Reports show what came in, what was picked up and where the pressure sits.
Reachable without an extra person at the desk
The phone no longer runs the day. Whatever came in while the desk was busy has been answered and sits ready as a task with the reason attached, so no pile of missed calls waits at the end of the day. Staying reachable costs no extra hands at the desk, and the reports show it.
What Plainwise takes off your hands
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
Practices like yours already run on Plainwise.
These are the numbers they see, with their story one click away.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
150,000+
calls handled this year across the practices running on Plainwise.
>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Questions we often hear
The questions practices ask us most, answered plainly before you decide.
Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.
Most practices are live within days. Plainwise works alongside your existing phone system, so nothing needs to be replaced. We handle the setup and make sure your team can work with it right away.
Yes. Plainwise works alongside any phone system, and you keep your own number and provider. For extras like one-click callback there are direct integrations with Xelion and Elevate, among other telephony platforms. We don't integrate with practice management software directly yet; that's a top priority we're building. During the demo we'll look at your setup.
In two ways. SMS is an optional add-on you can use for callback confirmations and reminders, so fewer appointments are forgotten; during the demo we'll go through which moments fit your practice. And because calls are picked up during treatments, over lunch and after hours, a cancellation reaches you as a task the moment it comes in, which leaves time to fill the slot instead of finding an empty chair.
Patients call your normal practice number, just like always. Instead of a queue and hold music, they hear a short, friendly greeting and pick a callback time that actually suits them, then hang up. At that chosen time a real person rings back who already knows why they're calling. No waiting on the line, no repeating their story, no redialling a busy number. For many patients, and especially older ones, it simply feels calmer and more personal.
Always. The menu is short and spoken in plain language, and every patient still gets a real person on the line at the time they chose. Nobody is forced through a robot. And the twenty-minute wait in a queue is gone: in our own conversations with practices, long hold times were by far the biggest frustration, leaving patients irritated and the team apologising before a call even started. Now people pick a callback slot instead of waiting in line. Older patients are often the most enthusiastic of all: no more redialling a busy line, no more hold music, just a call back at a moment that suits them.
Nothing falls through the cracks, day or night. Patients can leave a message that is waiting neatly typed out the next morning, and the AI assistant can pick up in the evening and at night, ask the right questions, and leave a complete intake with relevant attention points. Your team opens the day with a clear overview instead of a voicemail box full of half-finished messages and a phone already ringing.
No. The AI assistant answers the call, asks what it is about, and writes it down. Everything lands with your team as a request to pick up: it never diagnoses, never gives treatment advice, and never decides what happens next. Your team stays in control of every appointment and every patient.
Typical callback solutions stop at the callback itself. Plainwise covers the whole phone day: callbacks, call spreading, typed-out voicemails, SMS, reports, and an AI assistant that answers the overflow and the hours you're closed. And on average we come out 30 to 70% cheaper.
Plainwise is already used by GP practices and health centres across the Netherlands. On our customers page you can read, in their own words, how practices like De Residentie in The Hague brought calm back to their phones. During an intro call we're happy to tell you more about practices similar to yours.
Yes. Plainwise scales from a single practice to health centres and organisations with several locations. Calls, callbacks, and reports can be managed per location or centrally, whichever fits the way you work.
All data is processed and stored within the EU, in line with GDPR and the Dutch standard for information security in healthcare (NEN 7510). Nothing is recorded or processed without consent. Configurable retention periods are in development.
You reach us by chat, phone, and email, and a real person always replies, usually within one working day. After a short onboarding we stay available for questions. The current status of the service is always on our status page, so during an incident you can see exactly what's going on. And because Plainwise runs alongside your own phone system, your practice stays reachable on the lines everyone already knows.
Minimal. The portal is simple and clear, and most teams work with it smoothly within a day. We provide a short onboarding and stay available via chat or phone.
Don't take our word for it. Try it yourself.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.