Give your team their morning back
Patients pick a callback time instead of waiting on hold. Voicemails arrive typed out. An AI assistant catches the overflow. Your team starts the day with a calm overview, not a ringing phone.
- GDPR compliant, all data stays in the EU
- Works with your existing phone system
- Built together with healthcare practices
At eight everyone calls at once.
And the assistants can only take one line at a time. Plainwise answers them all at once, handles the recurring work and turns the rest into callbacks, with the question already on screen.
The queue wins.
Your team wins.
What changes for your team
In every practice the phone rings while someone is already being helped. Plainwise answers it.
A task list instead of a ringing phone
Callbacks arrive as tasks with the call reason attached, spread across the day. Patients don't repeat their story, you're not racing a queue, and there's finally time for the person standing at the desk.
A schedule that survives a sick call
Someone calls in sick? Adjust the capacity in two clicks and new callbacks follow the new reality. Clear reports show how reachable the practice really is, for the NZa accessibility standards and for your own peace of mind.
The notes are done when the consult is done
Calls and consults are transcribed and summarised automatically, so reporting stops eating into evenings. Fewer interruptions during the day, and a team that isn't worn down by the phone.
What Plainwise takes off your hands
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
Practices like yours already run on Plainwise.
These are the numbers they see, with their story one click away.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
150,000+
calls handled this year across the practices running on Plainwise.
>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Questions we often hear
The questions practices ask us most, answered plainly before you decide.
Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.
Most practices are live within days. Plainwise works alongside your existing phone system, so nothing needs to be replaced. We handle the setup and make sure your team can work with it right away.
Yes. Plainwise works alongside any phone system, and you keep your own number and provider. For extras like one-click callback there are direct integrations with Xelion and Elevate, among other telephony platforms. We don't integrate with your HIS directly yet (that's a top priority we're building), but through our partner Red Cactus we can automate steps like opening the right patient card in your HIS (Medicom, Promedico). During the demo we'll check your setup.
Patients call your normal practice number, just like always. Instead of a queue and hold music, they hear a short, friendly greeting and pick a callback time that actually suits them, then hang up. At that chosen time a real person rings back who already knows why they're calling. No waiting on the line, no repeating their story, no redialling a busy number. For many patients, and especially older ones, it simply feels calmer and more personal.
Always. The menu is short and spoken in plain language, and every patient still gets a real person on the line at the time they chose. Nobody is forced through a robot. And the twenty-minute wait in a queue is gone: in our own conversations with practices, long hold times were by far the biggest frustration, leaving patients irritated and the team apologising before a call even started. Now people pick a callback slot instead of waiting in line. Older patients are often the most enthusiastic of all: no more redialling a busy line, no more hold music, just a call back at a moment that suits them.
Nothing falls through the cracks, day or night. Patients can leave a message that is waiting neatly typed out the next morning, and the AI assistant can pick up in the evening and at night, ask the right questions, and leave a complete intake with relevant attention points. Your team opens the day with a clear overview instead of a voicemail box full of half-finished messages and a phone already ringing.
No. The AI assistant asks the same kind of intake questions your own assistants ask, follows the ALTIS structure, checks against NHG guidelines, and flags alarm symptoms straight away. Everything lands with your team as a proposal; the AI assistant never diagnoses or prescribes.
Typical callback solutions stop at the callback itself. Plainwise covers the whole phone day: callbacks, call spreading, typed-out voicemails, SMS, reports, AI notes, and an AI assistant that answers the overflow. And on average we come out 30 to 70% cheaper.
Plainwise is already used by GP practices and health centres across the Netherlands. On our customers page you can read, in their own words, how practices like De Residentie in The Hague brought calm back to their phones. During an intro call we're happy to tell you more about practices similar to yours.
Yes. Plainwise scales from a single practice to health centres and organisations with several locations. Calls, callbacks, and reports can be managed per location or centrally, whichever fits the way you work.
All data is processed and stored within the EU, in line with GDPR and the Dutch standard for information security in healthcare (NEN 7510). Nothing is recorded or processed without consent. Configurable retention periods are in development.
You reach us by chat, phone, and email, and a real person always replies, usually within one working day. After a short onboarding we stay available for questions. The current status of the service is always on our status page, so during an incident you can see exactly what's going on. And because Plainwise runs alongside your own phone system, your practice stays reachable on the lines everyone already knows.
Minimal. The portal is simple and clear, and most teams work with it smoothly within a day. We provide a short onboarding and stay available via chat or phone.
Don't take our word for it. Try it yourself.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.