Give your team their morning back
Patients pick a callback time instead of waiting on hold. Voicemails arrive typed out. An AI assistant catches the overflow. Your team starts the day with a calm overview, not a ringing phone.
No strings attached, no sales pitch
Trusted by GP practices
Sound familiar? The Monday morning.
All lines busy, the queue keeps growing, and your colleague just called in sick.
For the whole practice
What changes for your team
A task list instead of a ringing phone
Callbacks arrive as tasks with the call reason attached, spread across the day. Patients don't repeat their story, you're not racing a queue, and there's finally time for the person standing at the desk.
A schedule that survives a sick call
Someone calls in sick? Adjust the capacity in two clicks and new callbacks follow the new reality. Clear reports show how reachable the practice really is, for the NZa accessibility standards and for your own peace of mind.
Notes that write themselves
Calls and consults are transcribed and summarised automatically, so reporting stops eating into evenings. Fewer interruptions during the day, and a team that isn't worn down by the phone.
Your new morning
A day with Plainwise
You open the task overview. Last night's voicemails are already typed out, and calls answered by the AI assistant are waiting as complete intakes, each with an urgency label from our system.
The practice opens and the lines fill up. Patients pick a callback time and hang up. Nobody waits on hold.
First callback. The call reason is on screen and the patient record is one click away. The patient doesn't repeat their story.
A patient at the desk needs attention. The phone keeps ringing, but it no longer decides how the morning goes.
Morning rush handled. No missed calls, a tidy task list spread across the day, and a team that is still calm.
The platform
What Plainwise takes off your hands
Callbacks at chosen times
Patients pick a moment that suits them and get called back as promised. No hold music, no calling five times.
A morning peak spread across the day
Incoming calls are distributed over available slots, so the team never has more on its plate than it can handle.
Voicemails that arrive typed out
Messages left after hours or in the queue land as readable text. The day starts prepared, not with a headset and a notepad.
An AI assistant on the overflow
When every line is busy or the practice is closed, the AI assistant answers, asks the right intake questions, and delivers a complete summary. Alarm symptoms are flagged straight away.
Notes that write themselves
Calls and consults are transcribed and turned into finished summaries and reports while you move on to the next patient.
Reachability you can prove
Reports show wait times, callbacks, and peak moments. You see exactly how reachable the practice is and where to adjust.
>85%
of incoming calls automatically answered and converted to tasks
“Previously, a sick colleague meant immediate crisis: everyone had to jump in to clear the queue. Now we adjust the capacity in the system and the work stays manageable. We just have a normal working day again.”
3000+
calls per month handled at GP Practice de Residentie
24/7
reachable for patients, even after hours
<1 week
from first setup to going live
GP practices that went before you
Health Centre Presikhaaf
Arnhem
Automated the majority of callbacks within weeks, easing phone congestion and giving staff breathing room.
Read the storyGP Practice de Residentie
The Hague
Handles patient calls smoothly across two locations, with fewer unanswered inquiries and less administrative pressure.
Read the storyGP Practice CVS de Vries
Vriezenveen
Patients request callbacks instead of waiting on hold, with more predictable call traffic and fewer interruptions for the team.
How it works
Patient calls the practice
The patient calls the regular practice number, hears a short greeting, and states the reason for calling.
Chooses a callback time
Through the menu, the patient selects a time that works.
Everything in one place
The whole team instantly sees who called and why. All tasks neatly spread across the day.
Call back with one click
View the call reason, open the patient record through the Red Cactus integration, and call the patient back. All from one screen.
Frequently asked questions
Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.
See it in 15 minutes
Book a short demo and discover how Plainwise works for your practice.
- Personal demo tailored to your practice
- No obligations, no sales pitch
- Workload drops from the first week
- Live within days, no IT project
Book your demo
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