Every line calm, one overview
Callbacks and spreading per line and per team, an AI assistant catching the overflow at every location, voicemails arriving typed out. Capacity moves with the day, and the reports show per location and centrally how reachable you are.
- GDPR compliant, all data stays in the EU
- Works with your existing phone system
- Built together with healthcare practices
Multiple lines, teams and locations.
And the same peak on every line. Plainwise catches them all, spreads the work across the day and shows in one overview how reachable you are.
The queue wins.
Your team wins.
What changes for your team
In every practice the phone rings while someone is already being helped. Plainwise answers it.
A task list per team
Callbacks arrive as tasks with the call reason attached, per team and spread across the day. A peak on one line doesn't spill into the next, patients don't repeat their story, and there's time for whoever is at the desk.
Capacity that moves across teams
Someone off sick at one location? Adjust the capacity in two clicks and the callback slots follow. You see per line and per location what comes in, where the pressure sits and how reachable each team is, for the NZa accessibility standards and for your own overview.
One platform for every location
One solution for callbacks, spreading, voicemail and the AI assistant, next to the phone system you already have, set up the same at every location and managed centrally. New locations and teams join without a new system, and the reports show in one overview how reachable the whole is.
What Plainwise takes off your hands
Three products, each for one recognisable pain. Together they are Plainwise, and you don't have to take all three at once.
Practices like yours already run on Plainwise.
These are the numbers they see, with their story one click away.
You notice the difference in the practice right away: less chaos in the morning, more calm through the day. We can finally give every call the attention it deserves.
150,000+
calls handled this year across the practices running on Plainwise.
>85%
of incoming calls answered automatically and turned into callback tasks at Health Centre Presikhaaf.
3,000+
calls per month handled at GP practice De Residentie.
<1 week
from first setup to going live. Most practices are up and running within days.
Questions we often hear
The questions practices ask us most, answered plainly before you decide.
Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.
Most practices are live within days. Plainwise works alongside your existing phone system, so nothing needs to be replaced. We handle the setup and make sure your team can work with it right away.
Yes. Plainwise works alongside any phone system, and you keep your own number and provider. For extras like one-click callback there are direct integrations with Xelion and Elevate, among other telephony platforms. We don't integrate with your HIS directly yet (that's a top priority we're building), but through our partner Red Cactus we can automate steps like opening the right patient card in your HIS (Medicom, Promedico). During the demo we'll check your setup.
Yes. Plainwise scales from a single practice to health centres and organisations with several locations. Calls, callbacks, and reports can be managed per location or centrally, whichever fits the way you work.
Yes. Capacity, callback slots and the AI assistant can be set up per line, per team and per location, and managed centrally. The reports show per line and per location what came in and how reachable each team was, and in one overview how the whole is doing.
Patients call your normal practice number, just like always. Instead of a queue and hold music, they hear a short, friendly greeting and pick a callback time that actually suits them, then hang up. At that chosen time a real person rings back who already knows why they're calling. No waiting on the line, no repeating their story, no redialling a busy number. For many patients, and especially older ones, it simply feels calmer and more personal.
Always. The menu is short and spoken in plain language, and every patient still gets a real person on the line at the time they chose. Nobody is forced through a robot. And the twenty-minute wait in a queue is gone: in our own conversations with practices, long hold times were by far the biggest frustration, leaving patients irritated and the team apologising before a call even started. Now people pick a callback slot instead of waiting in line. Older patients are often the most enthusiastic of all: no more redialling a busy line, no more hold music, just a call back at a moment that suits them.
Nothing falls through the cracks, day or night. Patients can leave a message that is waiting neatly typed out the next morning, and the AI assistant can pick up in the evening and at night, ask the right questions, and leave a complete intake with relevant attention points. Your team opens the day with a clear overview instead of a voicemail box full of half-finished messages and a phone already ringing.
No. The AI assistant asks the same kind of intake questions your own assistants ask, follows the ALTIS structure, checks against NHG guidelines, and flags alarm symptoms straight away. Everything lands with your team as a proposal; the AI assistant never diagnoses or prescribes.
Typical callback solutions stop at the callback itself. Plainwise covers the whole phone day: callbacks, call spreading, typed-out voicemails, SMS, reports, AI notes, and an AI assistant that answers the overflow. And on average we come out 30 to 70% cheaper.
Plainwise is already used by GP practices and health centres across the Netherlands. On our customers page you can read, in their own words, how practices like De Residentie in The Hague brought calm back to their phones. During an intro call we're happy to tell you more about practices similar to yours.
All data is processed and stored within the EU, in line with GDPR and the Dutch standard for information security in healthcare (NEN 7510). Nothing is recorded or processed without consent. Configurable retention periods are in development.
You reach us by chat, phone, and email, and a real person always replies, usually within one working day. After a short onboarding we stay available for questions. The current status of the service is always on our status page, so during an incident you can see exactly what's going on. And because Plainwise runs alongside your own phone system, your practice stays reachable on the lines everyone already knows.
Minimal. The portal is simple and clear, and most teams work with it smoothly within a day. We provide a short onboarding and stay available via chat or phone.
Don't take our word for it. Try it yourself.
Our AI assistant is live right now. Start a conversation in your browser or call from your own phone, and hear for yourself what your callers would experience.