Frequently asked questions

Plainwise is the modern practice platform for healthcare teams. It brings telephony, AI voice triage, scheduling, callbacks, consultations, voicemail, transcription, SMS and reporting together in one place, so your team works from a single calm overview instead of juggling separate tools.

Plainwise is built for healthcare teams across the sector: GP practices, pharmacies, physiotherapists, dental practices and hospital outpatient clinics. Whether you are a single practice or a multi-location organisation, it scales with the way you work.

Some of them, but not your phone system. Plainwise works alongside your existing telephony, so you keep your own number, lines and provider; there is nothing to rip out or migrate. Where it does consolidate is the patchwork of separate point solutions: callbacks, voicemail transcription, SMS, reporting and AI triage all live in one platform instead of five. Systems we don't touch, like your HIS, Plainwise simply works next to.

No. Plainwise structures the work (calls, intakes, callbacks, schedules) and delivers clear summaries. Your team stays in control of every clinical and operational decision.

Typical callback solutions stop at the callback itself. Plainwise covers the whole phone day: callbacks, call spreading, typed-out voicemails, SMS, reports, AI notes, and an AI assistant that answers the overflow. And on average we come out 30 to 70% cheaper.

Yes. Plainwise is live and used by healthcare practices across the Netherlands today. Get in touch and we'll walk through how it fits your practice; most teams are up and running within days.

Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.

Most practices are live within days. Plainwise works alongside your existing phone system, so nothing needs to be replaced. We handle the setup and make sure your team can work with it right away.

Plainwise is already used by GP practices and health centres across the Netherlands. On our customers page you can read, in their own words, how practices like De Residentie in The Hague brought calm back to their phones. During an intro call we're happy to tell you more about practices similar to yours.

You reach us by chat, phone, and email, and a real person always replies, usually within one working day. After a short onboarding we stay available for questions. The current status of the service is always on our status page, so during an incident you can see exactly what's going on. And because Plainwise runs alongside your own phone system, your patients stay reachable on the lines they already know.

Get in touch and we'll look at your setup together, configure your practice, and connect to your existing phone system. Most practices are live within days.

Yes. Plainwise scales from a single practice to health centres and organisations with several locations. Calls, callbacks, and reports can be managed per location or centrally, whichever fits the way you work.

Minimal. The portal is simple and clear, and most teams work with it smoothly within a day. We provide a short onboarding and stay available via chat or phone.

Patients call your normal practice number, just like always. Instead of a queue and hold music, they hear a short, friendly greeting and pick a callback time that actually suits them, then hang up. At that chosen time a real person rings back who already knows why they're calling. No waiting on the line, no repeating their story, no redialling a busy number. For many patients, and especially older ones, it simply feels calmer and more personal.

That stops being a problem. A patient leaves their request in their own language, and your team reads it back, typed out, in the language they work in. Plainwise supports 100+ languages; we set up the ones that fit your patient mix. Patients no longer need to bring a family member along to interpret, and nothing gets lost because someone has to manage in Dutch.

No, and this is where it clicks for most teams. The reason for calling is captured once, up front, so when your assistant calls back they already have the full context in front of them. Calls are shorter and calmer, patients feel genuinely heard instead of processed, and your team spends its time on the people who really need it rather than on phone tag.

Always. The menu is short and spoken in plain language, and every patient still gets a real person on the line at the time they chose. Nobody is forced through a robot. And the twenty-minute wait in a queue is gone: in our own conversations with practices, long hold times were by far the biggest frustration, leaving patients irritated and the team apologising before a call even started. Now people pick a callback slot instead of waiting in line. Older patients are often the most enthusiastic of all: no more redialling a busy line, no more hold music, just a call back at a moment that suits them.

Nothing falls through the cracks, day or night. Patients can leave a message that is waiting neatly typed out the next morning, and the AI assistant can pick up in the evening and at night, ask the right questions, and leave a complete intake with an urgency label from our system. Your team opens the day with a clear overview instead of a voicemail box full of half-finished messages and a phone already ringing.

Plainwise works alongside your existing phone system, so you keep your own numbers, lines, and provider, and no new hardware is needed. For features like one-click callback we integrate directly with telephony platforms including Xelion, Elevate, Axeos, Voys and Voys Ascend, and for automatic call transcription we partner with Juvoly. You can see the full list on our integrations page.

Not yet directly, and we're honest about that. Full HIS integration is one of our highest priorities and actively in development. Today Plainwise delivers structured summaries that your assistants review and place in the HIS, and through our partner Red Cactus we can automate steps like opening the right patient card, so there is less manual switching in the meantime.

Most practices are live within days: we configure your practice settings, connect to your existing phone system, and make sure your team can work with it right away. No IT project needed.

All data is processed and stored within the European Union, on infrastructure that meets NEN 7510 and ISO 27001 requirements. Nothing leaves the continent.

All communication is encrypted end-to-end, both in transit and at rest. Access is role-based, audit-logged, and follows the principle of minimal data processing in line with GDPR requirements.

How and when patients are told they're speaking with an AI assistant is something you set up together with us, tailored to your way of working and the applicable rules. Nothing is recorded or processed without consent.

Yes. You have full control over your data. Deletion requests are processed in accordance with GDPR and our data processing agreement. Retention periods currently follow GDPR; configurable retention to match your practice policy is in development.

No. The AI assistant asks the same kind of intake questions your own assistants ask, follows the ALTIS structure, checks against NHG guidelines, and flags alarm symptoms straight away. Everything lands with your team as a proposal; the AI assistant never diagnoses or prescribes.

Timewise automates the manual parts of practice telephony: callbacks, call queues, voicemails, SMS, transcription, and analytics. Patients pick their own callback time, your team works from a structured task board instead of a ringing phone, and every conversation is captured and documented.

Plainwise works with any phone system. For advanced features like one-click callback, there are direct integrations with Xelion, Elevate, Axeos, Voys and Voys Ascend. We don't connect to your HIS directly yet (full integration is a top priority in development), but through our partner Red Cactus we can automate steps like opening the right patient card in your HIS (Medicom, Promedico). During the demo, we'll check your setup.

The Timewise suite covers callbacks, call distribution, voicebox, transcription, SMS, and analytics. Which capabilities sit in the core product and which are add-ons depends on your setup, and pricing varies per configuration. We'll walk through the right fit for your practice during the demo.

Plainwise is ISO-27001 and NEN-7510 compliant and 100% GDPR compliant. Data is encrypted, hosted in the Netherlands, and no patient data is used to train AI models. We sign a Data Processing Agreement with every customer.

Plainwise covers the callback functionality plus voicebox transcription, SMS, and analytics in a single product family. Compared to typical alternatives we're usually 30 to 70% cheaper. Pricing depends on your setup, so we'll walk through the specifics for your situation during the demo.

Patients call your regular practice number, hear a short greeting, pick a timeslot that suits them, and hang up. No waiting on hold. At the scheduled time your team calls them back with full context on the request.

Patients are only offered timeslots over the phone that match the capacity you've configured in the portal: rosters, breaks, and absence. Update the schedule there and the available slots update instantly, so new peaks in workload are prevented without any manual re-planning.

Yes. The task board shows category, urgency, and status. Your team can filter by priority or category and start calls with one click, so the most important requests always surface first.

Mark the task as not answered, add a note, and follow up later. Everything is shared with the team automatically so nothing falls through the cracks. We'll walk through your specific workflow during the demo.

No. Timewise connects to your existing call queues and adds a scheduling layer on top. Queued calls are converted to scheduled callbacks automatically, without changing how your phones work.

The system never schedules more calls than your team can handle. New callers are offered the next available slot, which may be later that day or the following morning, so work pressure stays predictable.

Yes. When a slot opens up, queued calls automatically move forward to fill it. No manual rescheduling, no wasted slots.

Timewise takes rosters, breaks, and absence into account when distributing callbacks across the day. We'll walk through how this fits your specific schedule during the demo.

Voicebox is available wherever you enable it in your phone system, which can be 24/7 or only for specific flows or hours. It's a layer on top of your existing call handling that adds spoken context in two places. On callback requests, the patient's spoken reason appears as context on the callback task, so your team isn't calling back blind. And as a dedicated message route (for example for repeat prescription requests), where each voicemail becomes a task with transcription and, if needed, translation, ready for your team to pick up.

100+ languages. Voicebox detects the patient's language automatically and delivers the message in your preferred working language, so the team reads everything consistently.

Everything is ready in your task board the moment the day starts. Messages left during the day are available shortly after the patient hangs up.

Voicebox runs on top of your existing phone system. We'll walk through how it fits with your current voicemail setup during the demo.

Accurate enough that in practice, reviewing a transcript is a quick spot-check rather than a line-by-line rewrite. Tuned for Dutch healthcare vocabulary and produced within seconds of a call ending. During the demo we'll show sample transcripts from practices similar to yours so you can judge the quality for yourself.

100+ languages. Output can be translated automatically into your preferred working language so the team reads everything consistently.

Transcripts are ready in seconds after the call. They appear on the task for that conversation so your team can review quickly.

Yes. Transcripts are editable, and anything that ends up in your HIS is placed there by your team; nothing is sent automatically.

SMS is an optional add-on, not a standard feature. If you enable it, you can use it for things like callback confirmations so patients know when you'll call back. During the demo we'll discuss whether and which SMS moments fit your practice.

SMS handling is set up to fit your existing workflow. We'll go through the options that match how your team already works during the demo.

SMS pricing depends on your setup and the pricing model that applies. We'll walk through the options and costs for your practice during the demo.

Yes. Plainwise supports 100+ languages across transcription and messaging. We'll show you how language handling works for your patient mix during the demo.

Peak moments, response times, outcomes, and how workload is distributed across the day. The goal is enough insight to manage staffing and processes with confidence.

Access depends on role. We'll walk through the setup that fits your team structure during the demo.

Yes. We'll go through the export and sharing options that fit your workflow during the demo.

No. Analytics is aggregated: counts, durations, categories. Individual patient content stays out of reports to keep reporting GDPR-safe.

TalkWise turns recordings of phone calls and in-person consults into structured reports. Telephony recordings come in via your phone platform; consults are captured through a desk microphone. The audio is transcribed and a draft report is generated within seconds. Your clinician or assistant reviews the draft, makes a quick edit if needed, and moves on. Documentation time drops from roughly 10 hours per week to around 90 minutes.

Almost any conversation, by phone or in the practice, short or long. Speaker recognition keeps the clinician or assistant and the patient apart, even with multiple speakers or a messy conversation, so the report stays clear and usable.

Everything is encrypted in transit, securely processed, and never stored at Plainwise. Plainwise is ISO-27001 and NEN-7510 compliant and 100% GDPR compliant. No AI training on your data. Built and hosted in the Netherlands.

Accurate enough that in practice, reviewing a transcript is a quick spot-check rather than a line-by-line rewrite. Speech recognition is tuned for Dutch healthcare vocabulary and supports 100+ languages on the patient side. During the demo we'll show sample transcripts from practices similar to yours so you can judge the quality for yourself.

No. TalkWise connects to your existing telephony platform (for example, Xelion) and picks up recordings automatically. Your team keeps using the phones and tools they know.

Always. TalkWise generates a draft and a human reviews and signs off. Nothing reaches your HIS automatically; your team places the approved report there, so you can correct, restructure, or reject any part of the output first.

Structured SOAP notes, referral letters, and differential diagnoses, all in the structure your HIS expects.

TalkWise is tuned for Dutch healthcare vocabulary and recognises medical language used in everyday practice. We'll show you examples during the demo.

Open TalkWise and hit record, then choose your microphone. The system captures the consult audio and starts processing as soon as you finish.

Everything is encrypted in transit, processed securely, and never stored at Plainwise. Your conversations stay between you and your patient.

TalkWise Telephony automatically picks up the recordings from your existing telephony platform. We connect directly with platforms including Xelion, Elevate, Axeos, Voys and Voys Ascend. You'll find the full list on our integrations page, and if you use something else, we'll check compatibility during the demo.

Consent handling is set up to fit your existing workflow. We'll work with you on the right setup during the demo.

A structured summary of the conversation, attached to the task so your team has full context without replaying the recording.

Two different moments. Voicebox sits at the front, when a callback request is created: it asks the caller to record what they're calling about, so the request reaches your team with context already attached. TalkWise Telephony works after the fact: it can turn virtually any conversation into a structured report later, including the calls your team already handled entirely on their own. So no one has to type up the call, no matter who picked it up.

AgentWise is the digital assistant for your assistants. It picks up the phone 24/7 and takes on the recurring work, such as answering repetitive questions, taking repeat prescriptions, and scheduling callbacks. It can do much more than that: what AgentWise handles is something we set up together with you and expand step by step. Anything that needs human attention, it hands to your team with all the context ready, so your team already knows who's calling and why before they pick up.

No. AgentWise works for your assistants, not in their place. It picks up the phone whenever it's needed and handles the repetitive work; you decide what it handles. That keeps your team free for the patients who genuinely need a person, and every decision that matters stays with you.

For GP triage, AgentWise is trained on Dutch practice: it runs the intake following the ALTIS structure, flags alarm signals, and weighs urgency against NHG guidelines, just as your assistants would. For other practices we tune it to your own protocols. It does not diagnose or prescribe: it gathers, and your team decides.

The technology behind it can handle over a hundred languages. We set up the ones that fit your patient mix, with Dutch and English as the baseline, and during onboarding we agree together which languages your practice needs.

Simple, and nothing changes at the practice. Your own phone system stays exactly as it is; we make sure calls are routed smartly through to the Plainwise system. No new hardware and no hassle, we arrange it together with your telephony provider.

Not yet directly, but full HIS integration is a high priority for us and actively in development. For now AgentWise delivers each intake clearly through its own dashboard, where your assistants review it and place it in the HIS. Through our partner Red Cactus we already automate steps like opening the right patient card.

Usually quickly. We set AgentWise up to your practice's protocols and arrange call routing with your telephony provider. It then runs alongside your team, so you build confidence calmly before it takes on more. Most practices are live within days to a couple of weeks, depending on your setup.

How and when patients are told they're speaking with an AI assistant is something we set up together with you, tailored to your practice. Nothing is recorded or processed without consent.

Yes. You keep full control over your data. Deletion requests are processed in line with GDPR and our data processing agreement. Retention periods currently follow GDPR; configurable retention to match your practice policy is in development.

Yes. AgentWise is live and answering calls for GP and other care practices today. Get in touch and we'll show you what it can take off your practice's hands.

It depends on your setup and call volume. Get in touch and we'll walk through the pricing that fits your practice together.