Plainwise is the modern practice platform for healthcare teams. It brings telephony, AI voice triage, scheduling, callbacks, consultations, voicemail, transcription, SMS and reporting together in one place, so your team works from a single calm overview instead of juggling separate tools.

Who is Plainwise for?

Plainwise is built for healthcare teams across the sector: GP practices, pharmacies, physiotherapists, dental practices and hospital outpatient clinics. Whether you are a single practice or a multi-location organisation, it scales with the way you work.

Does Plainwise replace our existing tools?

Some of them, but not your phone system. Plainwise works alongside your existing telephony, so you keep your own number, lines and provider; there is nothing to rip out or migrate. Where it does consolidate is the patchwork of separate point solutions: callbacks, voicemail transcription, SMS, reporting and AI triage all live in one platform instead of five. Systems we don't touch, like your HIS, Plainwise simply works next to.

Does Plainwise make decisions for our team?

No. Plainwise structures the work (calls, intakes, callbacks, schedules) and delivers clear summaries. Your team stays in control of every clinical and operational decision.

How is this different from other callback solutions?

Typical callback solutions stop at the callback itself. Plainwise covers the whole phone day: callbacks, call spreading, typed-out voicemails, SMS, reports, AI notes, and an AI assistant that answers the overflow. And on average we come out 30 to 70% cheaper.

Can we start using Plainwise today?

Yes. Plainwise is live and used by healthcare practices across the Netherlands today. Get in touch and we'll walk through how it fits your practice; most teams are up and running within days.

What does Plainwise cost?

Plainwise offers several pricing setups tailored to your practice, and on average works out 30 to 70% cheaper than typical callback solutions. Get in touch and we'll go through what fits you, so you leave with a clear picture of the costs.

How quickly can we go live?

Most practices are live within days. Plainwise works alongside your existing phone system, so nothing needs to be replaced. We handle the setup and make sure your team can work with it right away.

Which practices already use Plainwise?

Plainwise is already used by GP practices and health centres across the Netherlands. On our customers page you can read, in their own words, how practices like De Residentie in The Hague brought calm back to their phones. During an intro call we're happy to tell you more about practices similar to yours.

How does support work, and what happens during an outage?

You reach us by chat, phone, and email, and a real person always replies, usually within one working day. After a short onboarding we stay available for questions. The current status of the service is always on our status page, so during an incident you can see exactly what's going on. And because Plainwise runs alongside your own phone system, your patients stay reachable on the lines they already know.

How do we get started?

Get in touch and we'll look at your setup together, configure your practice, and connect to your existing phone system. Most practices are live within days.

We have multiple locations. Does that work?

Yes. Plainwise scales from a single practice to health centres and organisations with several locations. Calls, callbacks, and reports can be managed per location or centrally, whichever fits the way you work.

Does my team need training?

Minimal. The portal is simple and clear, and most teams work with it smoothly within a day. We provide a short onboarding and stay available via chat or phone.

What do my patients notice?

Patients call your normal practice number, just like always. Instead of a queue and hold music, they hear a short, friendly greeting and pick a callback time that actually suits them, then hang up. At that chosen time a real person rings back who already knows why they're calling. No waiting on the line, no repeating their story, no redialling a busy number. For many patients, and especially older ones, it simply feels calmer and more personal.

What if a patient doesn't speak Dutch well?

That stops being a problem. A patient leaves their request in their own language, and your team reads it back, typed out, in the language they work in. Plainwise supports 100+ languages; we set up the ones that fit your patient mix. Patients no longer need to bring a family member along to interpret, and nothing gets lost because someone has to manage in Dutch.

Do patients have to explain their problem over and over?

No, and this is where it clicks for most teams. The reason for calling is captured once, up front, so when your assistant calls back they already have the full context in front of them. Calls are shorter and calmer, patients feel genuinely heard instead of processed, and your team spends its time on the people who really need it rather than on phone tag.

What about patients who just want to speak to a person?

Always. The menu is short and spoken in plain language, and every patient still gets a real person on the line at the time they chose. Nobody is forced through a robot. And the twenty-minute wait in a queue is gone: in our own conversations with practices, long hold times were by far the biggest frustration, leaving patients irritated and the team apologising before a call even started. Now people pick a callback slot instead of waiting in line. Older patients are often the most enthusiastic of all: no more redialling a busy line, no more hold music, just a call back at a moment that suits them.

What happens when the practice is closed?

Nothing falls through the cracks, day or night. Patients can leave a message that is waiting neatly typed out the next morning, and the AI assistant can pick up in the evening and at night, ask the right questions, and leave a complete intake with an urgency label from our system. Your team opens the day with a clear overview instead of a voicemail box full of half-finished messages and a phone already ringing.

How does Plainwise connect to our phone system?

Plainwise works alongside your existing phone system, so you keep your own numbers, lines, and provider, and no new hardware is needed. For features like one-click callback we integrate directly with telephony platforms including Xelion, Elevate, Axeos, Voys and Voys Ascend, and for automatic call transcription we partner with Juvoly. You can see the full list on our integrations page.

Does Plainwise integrate with our HIS?

Not yet directly, and we're honest about that. Full HIS integration is one of our highest priorities and actively in development. Today Plainwise delivers structured summaries that your assistants review and place in the HIS, and through our partner Red Cactus we can automate steps like opening the right patient card, so there is less manual switching in the meantime.

How long does implementation take?

Most practices are live within days: we configure your practice settings, connect to your existing phone system, and make sure your team can work with it right away. No IT project needed.

Where is patient data stored?

All data is processed and stored within the European Union, on infrastructure that meets NEN 7510 and ISO 27001 requirements. Nothing leaves the continent.

How is the data protected?

All communication is encrypted end-to-end, both in transit and at rest. Access is role-based, audit-logged, and follows the principle of minimal data processing in line with GDPR requirements.

Is patient consent required for AI calls?

How and when patients are told they're speaking with an AI assistant is something you set up together with us, tailored to your way of working and the applicable rules. Nothing is recorded or processed without consent.

Can we request data deletion?

Yes. You have full control over your data. Deletion requests are processed in accordance with GDPR and our data processing agreement. Retention periods currently follow GDPR; configurable retention to match your practice policy is in development.

Does the AI assistant make medical decisions?

No. The AI assistant asks the same kind of intake questions your own assistants ask, follows the ALTIS structure, checks against NHG guidelines, and flags alarm symptoms straight away. Everything lands with your team as a proposal; the AI assistant never diagnoses or prescribes.

What does Timewise do?

Timewise automates the manual parts of practice telephony: callbacks, call queues, voicemails, SMS, transcription, and analytics. Patients pick their own callback time, your team works from a structured task board instead of a ringing phone, and every conversation is captured and documented.

Does Timewise work with our current phone system?

Plainwise works with any phone system. For advanced features like one-click callback, there are direct integrations with Xelion, Elevate, Axeos, Voys and Voys Ascend. We don't connect to your HIS directly yet (full integration is a top priority in development), but through our partner Red Cactus we can automate steps like opening the right patient card in your HIS (Medicom, Promedico). During the demo, we'll check your setup.

What is included in Timewise?

The Timewise suite covers callbacks, call distribution, voicebox, transcription, SMS, and analytics. Which capabilities sit in the core product and which are add-ons depends on your setup, and pricing varies per configuration. We'll walk through the right fit for your practice during the demo.

Is Timewise compliant for healthcare use?

Plainwise is ISO-27001 and NEN-7510 compliant and 100% GDPR compliant. Data is encrypted, hosted in the Netherlands, and no patient data is used to train AI models. We sign a Data Processing Agreement with every customer.

How is Timewise different from other callback solutions?

Plainwise covers the callback functionality plus voicebox transcription, SMS, and analytics in a single product family. Compared to typical alternatives we're usually 30 to 70% cheaper. Pricing depends on your setup, so we'll walk through the specifics for your situation during the demo.

How does callback scheduling work for patients?

Patients call your regular practice number, hear a short greeting, pick a timeslot that suits them, and hang up. No waiting on hold. At the scheduled time your team calls them back with full context on the request.

What if the chosen timeslot is already full?

Patients are only offered timeslots over the phone that match the capacity you've configured in the portal: rosters, breaks, and absence. Update the schedule there and the available slots update instantly, so new peaks in workload are prevented without any manual re-planning.

Can assistants pick up callback tasks out of order?

Yes. The task board shows category, urgency, and status. Your team can filter by priority or category and start calls with one click, so the most important requests always surface first.

What happens if a patient does not answer when we call back?

Mark the task as not answered, add a note, and follow up later. Everything is shared with the team automatically so nothing falls through the cracks. We'll walk through your specific workflow during the demo.

Does Timewise replace our existing call queue?

No. Timewise connects to your existing call queues and adds a scheduling layer on top. Queued calls are converted to scheduled callbacks automatically, without changing how your phones work.

What happens when we hit capacity for the day?

The system never schedules more calls than your team can handle. New callers are offered the next available slot, which may be later that day or the following morning, so work pressure stays predictable.

Does the system redistribute calls when someone cancels?

Yes. When a slot opens up, queued calls automatically move forward to fill it. No manual rescheduling, no wasted slots.

Can we set different capacity for mornings vs afternoons?

Timewise takes rosters, breaks, and absence into account when distributing callbacks across the day. We'll walk through how this fits your specific schedule during the demo.

How does Voicebox work for the patient?

Voicebox is available wherever you enable it in your phone system, which can be 24/7 or only for specific flows or hours. It's a layer on top of your existing call handling that adds spoken context in two places. On callback requests, the patient's spoken reason appears as context on the callback task, so your team isn't calling back blind. And as a dedicated message route (for example for repeat prescription requests), where each voicemail becomes a task with transcription and, if needed, translation, ready for your team to pick up.

What languages are supported?

100+ languages. Voicebox detects the patient's language automatically and delivers the message in your preferred working language, so the team reads everything consistently.

When does our team see overnight messages?

Everything is ready in your task board the moment the day starts. Messages left during the day are available shortly after the patient hangs up.

Does Voicebox replace our existing voicemail?

Voicebox runs on top of your existing phone system. We'll walk through how it fits with your current voicemail setup during the demo.

How accurate is the transcription?

Accurate enough that in practice, reviewing a transcript is a quick spot-check rather than a line-by-line rewrite. Tuned for Dutch healthcare vocabulary and produced within seconds of a call ending. During the demo we'll show sample transcripts from practices similar to yours so you can judge the quality for yourself.

What languages are supported?

100+ languages. Output can be translated automatically into your preferred working language so the team reads everything consistently.

Is transcription real-time or after the call?

Transcripts are ready in seconds after the call. They appear on the task for that conversation so your team can review quickly.

Can we edit or delete transcripts?

Yes. Transcripts are editable, and anything that ends up in your HIS is placed there by your team; nothing is sent automatically.

When does Timewise send an SMS?

SMS is an optional add-on, not a standard feature. If you enable it, you can use it for things like callback confirmations so patients know when you'll call back. During the demo we'll discuss whether and which SMS moments fit your practice.

Can patients reply to the SMS?

SMS handling is set up to fit your existing workflow. We'll go through the options that match how your team already works during the demo.

SMS pricing depends on your setup and the pricing model that applies. We'll walk through the options and costs for your practice during the demo.

Can we send SMS in different languages?

Yes. Plainwise supports 100+ languages across transcription and messaging. We'll show you how language handling works for your patient mix during the demo.

FAQ

Frequently asked questions

Everything we get asked, in one place. Telephony, AI voice triage, privacy, integrations and getting started, grouped by topic.

Get in touch

About Plainwise

Getting started

Patient experience

Phone system & integrations

Privacy & security

Timewise

Callback scheduling

Call distribution

Voicebox

Transcription

SMS

Analytics & reporting

TalkWise

TalkWise Consults

TalkWise Telephony

AgentWise

Still have a question?

Book a demo and we'll walk through how Plainwise fits your practice.