Plainwise gives healthcare its time and control back
- GDPR & NEN 7510 compliant
- Built with care teams
- Integrates with your existing phone system
What Plainwise does for your GP practice.
Bring Calm
to Mornings
Plainwise transforms chaotic call peaks into structured callback moments. Patients choose when to be called, giving your team breathing room and ensuring every call gets the attention it deserves.
Empower
Assistants
Instead of rushing through endless queues, assistants work with more insight and control. Capacity management lets you adjust availability in two clicks, so even with absence or peak pressure, the day stays manageable.
Improve
Accessibility
Done with endless hold times. Patients receive a clear callback time and are called back as promised. Plainwise makes accessibility predictable, and satisfaction measurable.
Your morning shouldn't look like this
Every GP practice knows the 8 AM rush. All lines full, patients on hold, assistants rushing through triage after triage. This is what it looks like from the inside.
The 8 AM problem
Every morning, all phone lines are full within minutes. Patients wait 15 minutes or hang up. Assistants rush through triage after triage without the time to properly assess each patient. By 9 AM, 26 calls are already missed.
“My little boy of 8 has had a high fever for 3 days and is very listless”
One-size-fits-none
Generic AI tools don't understand NHG guidelines, ALTIS intake, or Dutch triage protocols. They can't tell chest pain from a repeat prescription. Healthcare needs precision, not a chatbot.
Burnout is the norm
72% of doctor's assistants report high work pressure. The phone never stops, the queue never shrinks, and there's no time left for the patients sitting in front of them.
From phone call to intake in minutes
Patient calls
A patient calls your practice. Plainwise picks up and starts a natural conversation to understand the reason for calling.
AI collects and signals
Structured follow-up questions based on the ALTIS method. Plainwise checks the relevant NHG guideline and flags alarm symptoms.
Smart handoff
A complete intake summary lands in your assistant's queue. They decide what happens next, fully informed from the first second.
One agent, every call handled right
Everything your team needs to stay in control
Products
Three products that work together as one platform.
Features
The capabilities inside them. Combine the ones the practice needs.
A day with Plainwise
You open your dashboard. Intakes from early and overnight calls are already waiting, each with an urgency label from our system.
The practice opens. Phones ring, but Plainwise picks up the overflow. You review the first intake summaries.
First callback. You've read the AI summary. The patient doesn't need to repeat their story.
A patient in the waiting room needs attention. The phones keep ringing, but you're not tied to them anymore.
Morning rush handled. Zero missed calls. Your queue is structured, urgency-labelled, and fully documented.
Get started with Plainwise.
Fast, flexible, and ready to go.
“Our doctor assistants love working with Plainwise. It brings calm and control to our daily work.”
Quick start
made simple
Be up and running in just days, not weeks. Plainwise connects easily with your existing phone system and workflows, so your team benefits right away.
Clear guides
that help
No endless manuals – just simple steps, examples, and a knowledge base. Your team can get started fast with clear learning paths.
Simple use
for everyone
Plainwise is clean and logical. Hardly any training needed – your team works with it smoothly from day one.
Strong support
always ready
Our team is ready to help quickly. Available via chat or email, with fast response times and practical solutions.
Calmer mornings, better care.
Your assistants start with a clear queue of urgency-labelled calls, not a ringing phone. Every call is answered, pre-triaged, and ready for review before the day begins.
Every call gets a structured ALTIS intake and NHG check. No more rushed triage between other tasks. Urgent cases surface immediately.
Assistants spend their time on patients, not phones. The morning rush no longer dictates the rest of the day.
>85%
RESULTS AT GP PRACTICES
>85% of incoming calls automatically answered and converted to tasks
Over 85% of our calls are now automatically answered and turned into callback tasks. Our team is happier, and so are our patients.
>0%
of incoming calls automatically answered and converted to callback tasks at Health Centre Presikhaaf.
0+
calls per month handled at GP Practice De Residentie.
24/7
reachable for patients. After hours, the voicebox captures everything.
<1 week
to go live with Plainwise. Most practices are operational within days.
This isn't one practice's problem.
Our customer success stories
De Residentie – a general practice in The Hague with two clinic locations.
Result
The practice improved its telephony workflows, handling patient calls more smoothly across both locations, reducing administrative pressure, and ensuring inquiries no longer go unanswered.
Customer stories.
Your data, our responsibility
Patient data demands the highest standard of care. Plainwise is designed from the ground up according to healthcare security standards. Not bolted on after the fact.
GDPR
Data processing designed according to GDPR guidelines. Transparent, minimal, and under your control.
NEN 7510
Architecture aligned with the Dutch healthcare information security standard.
ISO 27001
Information security management following international best practices.
Data stays in Europe
All patient data is processed and stored within the EU. Nothing leaves the continent.
End-to-end encrypted
All communication between patient, AI, and your practice is encrypted in transit and at rest.
Consent-first
No recordings or data processing without explicit patient consent. Always.
See what we're building.
Redesigned Home & TalkWise Improvements
Morning briefing, team stats and an improved TalkWise experience
New Layout & Recording Management
Compact layout option, bulk recording editing and flow-specific settings
Translation & Processing Improvements
Per-section translation UI, progress bars and report model filtering
Telephony Analysis & Transcript Editing
Telephony analysis with statistics, transcript editing and call duration limits
Questions we often hear
Plainwise is the modern practice platform for healthcare teams. It brings telephony, AI voice triage, scheduling, callbacks, consultations, voicemail, transcription, SMS and reporting together in one place, so your team works from a single calm overview instead of juggling separate tools.
See it in 15 minutes
Book a short demo and discover how Plainwise works.
- Tailored demo
- No obligation, no sales pitch
- Reduce workload from the first week
- Go live within days, no IT project
Book your demo
Book your demo
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