The capabilities inside Timewise, TalkWise and AgentWise. Combine the ones your practice needs.
When every line is busy, AgentWise picks up the calls your team cannot reach. No patient left on hold through the morning peak, so the practice hits 0 missed calls before 9 AM.
After hours, AgentWise runs the intake conversation on its own: the voice agent asks the right questions, gathers what your team needs and prepares a completed intake. Available day and night, so you open to complete intakes instead of a full voicemail box.
Following the ALTIS structure, AgentWise asks the right follow-up questions for every reason to call. Each request is captured consistently and completely, so nothing depends on how busy the moment was.
AgentWise follows the relevant NHG guideline while asking its questions and flags what needs attention for your team. It never diagnoses or prescribes; your team stays in control of every clinical decision.
AgentWise recognises alarm symptoms during the call, such as chest pain radiating to the arm, and flags them to your team at once. You judge what cannot wait and decide how to act.
Every call ends with a complete, structured intake summary with points of attention in the assistant's work list. Your team is fully informed from the first second of the callback.
The patient picks a callback slot that fits their day and hangs up, no hold. The request arrives as a task with the reason for calling attached, ready to pick up.
When a call comes in, it automatically gets the next available callback slot. That way Timewise spreads requests across the day based on your capacity and flattens the morning peak, so your team never has more calls at once than it can handle.
The patient leaves a message when calling doesn't suit them. It arrives typed out as a callback task, so you call back with the right context without listening to audio.
Spoken language is automatically turned into accurate, searchable text, including medical terms. Reviewing and following up gets faster, and everything stays fully traceable.
Optional add-on: patients get a text confirming and reminding them of their callback, so they know when to expect the call. No extra work for your team.
Get real-time insight into accessibility and workload. Spot peaks, track callback completion, and continuously improve patient experience.
Every consult is automatically written up as a finished SOAP report, referral letter or summary, ready the moment the patient leaves. No more evenings spent on records.
Every phone call is automatically turned into a clear summary with the right context, so your team keeps everything without typing a word.
Custom workflows, integrations and tooling built around your practice. When the standard product doesn't quite fit, we build the missing piece.
