What's New?
- 24/7 voice message capture: Patients can leave a message whenever they like, during and after hours.
- Instant transcription: Every message is automatically turned into text with advanced speech recognition.
- 100+ languages supported: Messages in any language are translated into your preferred language.
- Clearly presented: Messages are neatly written out and ready for your team.
Know what it's about, before you call back
With Timewise, your phone is answered 24/7 and callback tasks are spread across the day to avoid the morning rush. That works. But when you call a patient back, you only find out what it's about once you have them on the line.
Voicebox takes it a step further. Patients leave a message whenever it suits them. Voicebox turns it into text and translates it if needed. Before your team calls back, they already know exactly what it's about and can get straight to the point.
How it works
The process is simple. Patients call your practice and leave a message, whether you're open or not. Voicebox takes it from there.
The message is instantly turned into text using advanced speech recognition. If the patient spoke in another language, the message is automatically translated into your preferred language.
Your team gets a clearly written message instead of an audio file. They know what's going on before the first call comes in.
Every language, your language
Healthcare practices serve diverse communities. Patients may speak Dutch, English, Arabic, Turkish, Polish, or any number of other languages. Without translation, a message in an unfamiliar language can mean a lost request, or a time-consuming back-and-forth just to understand the message.
Voicebox supports more than 100 languages. Every message is automatically translated into the language your team works in. The original transcription is kept alongside the translation, so nothing is lost. Your team reads the message in their own language and responds with full context.
No language barrier. No missed information.
Reading instead of listening
An audio file has to be played, rewound, and sometimes replayed from the start. Text can be scanned in seconds. Your team sees at a glance what the patient needs and can get started immediately.
That means less time going through messages and more time for the patient.
Built for how you work
Voicebox works with your existing phone system. No complex migration or hardware required. Once connected, it captures messages 24/7 automatically.
Everything integrates into the Plainwise portal your team already knows. Messages show up inside your existing callbacks and tasks, right where your team is already working. No new tool to learn, no switching between systems.
See Voicebox in action
Curious what Voicebox can do for your practice? Book a demo and we'll show you.
What's next
Voicebox is just the beginning of how we're making after-hours communication smarter. We're already working on deeper integrations and new ways to help your team act on messages faster.
As always, your feedback shapes what we build. Use the feedback button in the portal or reach out to your Plainwise representative. We read everything.
Interested in Voicebox for your practice? Book a demo or ask your Plainwise representative.
